Privacy Policy

Pancakeware LLC · Effective November 4, 2026

This policy explains how Pancakeware LLC, a California limited liability company (“Pancakeware,” “we,” “us”), handles personal information in Sticker Peeler for iOS and Android and at account.stickerpeeler.com (the “Services”). Pancakeware is responsible for the personal information it processes as controller under applicable data protection law.

1. Information we collect

The information processed depends on the features you use and your age and privacy settings.

Guest accounts and linked sign-ins

Online play creates a guest account with a random account ID, a support code and a credential used to access the account. We store a one-way hash of the guest credential. You do not need to provide your name, email address or phone number to create a guest account. A guest account is not anonymous: its identifiers let us associate activity with the same account.

If you link Apple, Google or Steam sign-in, we store the provider’s identifier for your account. We do not retain the name or email address supplied through these sign-in integrations. For Apple sign-in, we also store an encrypted token used to revoke access when you delete your account.

Purchases and game activity

We store:

Purchase and order identifiers, products, quantities, timestamps, and price and currency where supplied by the store, together with purchase verification and refund information.
Tokens earned, purchased and spent; packs and stickers owned; boosts used; and game progress needed for synchronization and recovery.
Rewarded-ad records, including reward status, timestamps, ad transaction identifiers and reported revenue.

Apple, Google or Valve processes payments, depending on the store used. We do not receive your full payment card number or bank account details from these transactions.

Sessions, cookies and technical information

We store hashed session tokens to keep devices signed in. The account page uses an authentication cookie to keep you signed in; it does not use advertising or analytics cookies. Blocking this cookie may prevent sign-in from working.

Our hosting provider, Cloudflare, processes IP addresses and request information, such as request times and requested addresses, to deliver and protect the Services. Technical logs are used to investigate problems and prevent abuse.

Support communications

If you contact us, we receive the contact details and information you provide, such as your email address, support code, message and attachments. We use these to respond, investigate the issue and maintain appropriate support records. Please do not send passwords or full payment details.

2. Information stored on your device

The game uses your birth month and year to determine access to online features and advertising. We do not receive your birth month or year. That information is stored locally and may also be included in Apple or Android backup or synchronization services, depending on your device settings. Those platform services are governed by their providers’ privacy practices.

The device also stores settings, downloaded game files and unlocked sticker images. Some game progress and account information is synchronized when online features are enabled, as described above.

3. Children and age settings

The mobile game asks for birth month and year before enabling its online features.

For players identified as under 13, the game provides offline play. In this mode, it does not create an online account, access our game servers, request advertisements, offer purchases or initialize advertising or other data-collecting third-party SDKs. This describes the game’s operation; independent device backup and operating-system services may still operate under the device’s settings.

When the saved age reaches 13, the game offers a choice to enable online play. Until the player chooses online play, it remains offline. Additional age-related restrictions and consent requirements may apply depending on location and feature.

The game permits corrections to a later birth date. If a correction identifies an existing online player as under 13, it initiates account deletion and switches to offline play.

If you believe we have collected personal information from a child contrary to these practices, contact privacy@pancakeware.com. We will investigate and take appropriate steps, including deletion where required by law. Parents and guardians can use the same address for questions or requests about their child’s information.

4. Advertising and privacy choices

Sticker Peeler offers optional rewarded advertisements through Google AdMob. When advertising is enabled, Google may process advertising identifiers, IP addresses, device information and ad interactions. See Google’s explanation of information collected through partner apps.

Where required, we request consent before the relevant advertising processing. Use Privacy options in the game menu to review or change available choices, including withdrawing consent or opting out of personalized advertising. Non-personalized advertising can still involve processing personal information.

On iOS, tracking that requires Apple’s permission is subject to your tracking choice. You can change that permission in device settings. On Android, advertising identifier controls are available in device settings. Device permissions and in-game privacy choices serve different purposes; granting one does not replace other consent required by law.

Under-13 offline mode does not show advertisements. For players identified as 13–15, we apply Google’s teen treatment and a teen content-rating limit.

We do not sell personal information for money. Advertising disclosures can nevertheless constitute a “sale,” “sharing” or “targeted advertising” under applicable state law. Use Privacy options to exercise available advertising opt-outs, or contact us for assistance.

5. How we use information

We use information to:

Operate accounts, sign-in, game progress, synchronization, purchases and rewards.
Verify purchases, process refunds and prevent fraud, cheating and abuse.
Provide support and maintain the reliability and security of the Services.
Deliver advertising subject to applicable choices and requirements.
Maintain financial records, account for advertising revenue and calculate payments to artists.
Meet legal obligations and establish, exercise or defend legal claims.

Where EU or UK data protection law applies, we rely on performance of a contract for processing necessary to provide requested account, gameplay and purchase features; legitimate interests in security, fraud prevention and responding to support requests where those interests are not overridden by your rights; legal obligations for required records; and consent for advertising or device access where required. You can withdraw consent through the relevant privacy controls or by contacting us. Withdrawal does not affect the lawfulness of processing before withdrawal.

Some information is necessary for online features. Without it, we may be unable to provide those features.

6. When we disclose information

We disclose information as needed to:

Hosting and technical providers, including Cloudflare, to operate, store and protect the Services.
Identity and payment platforms, including Apple, Google and Valve, for linked sign-in, purchase verification, payments and refunds.
Advertising providers, including Google AdMob, as described above.
Communications providers, to receive and respond to support and privacy requests.
Professional advisers and authorities, where necessary for legal obligations, financial administration, legal claims or protection against fraud and abuse, as permitted by law.

Providers process information on our behalf or, for some activities, for their own purposes under their privacy policies. An external link or integration does not make that provider’s entire service subject to this policy.

7. Retention and account deletion

While your account is active, we retain information needed to provide its features and for the purposes described in this policy. Earlier progress snapshots are retained for up to 30 days. Expired sessions and sign-in links are removed through routine cleanup.

You can request account deletion through the game menu or the account page. Our deletion process removes linked sign-ins, sessions, progress and the support code, revokes linked Apple access, and removes the Steam ID from retained Steam orders.

Under our current retention schedule, purchase records, token transactions, pack and sticker ownership records, rewarded-ad records and support-action records are retained for seven years after account deletion for accounting, tax, refunds, chargebacks, fraud prevention and artist payments. These retained records use the random account ID rather than linked sign-in identifiers or the support code. Store transaction or order numbers can still link a record to a person through the store or a receipt; these records are not anonymous.

We restrict retained information to the purposes that justify retention. Specific records may need to be preserved longer where required by law or necessary for an ongoing legal dispute. When the applicable retention period and any justified preservation need end, we delete the records.

Deleting a Pancakeware account does not delete independent records held by an app store or another provider under its own policy.

8. Your rights and requests

Depending on your location and applicable law, you may have rights to access, correct or delete personal information; obtain a portable copy; restrict or object to processing; withdraw consent; or opt out of sale, sharing or targeted advertising. Applicable exceptions may limit particular requests.

Use the account-deletion and advertising controls described above, or email privacy@pancakeware.com. Include your support code if available, but do not send passwords. We may request information reasonably needed to locate your records and verify your authority where permitted. Verification requirements do not apply to advertising opt-outs where prohibited by law. An authorized agent may make a request subject to applicable requirements.

We respond within the deadlines required by applicable law and explain any permitted extension or refusal. Where you have a right to appeal a refusal, you can email us with “Privacy appeal” in the subject line. We will not unlawfully discriminate against you for exercising privacy rights.

You may complain directly to your competent data protection authority. In the EEA, this may be the authority where you live, work or believe an infringement occurred; in the UK, the Information Commissioner’s Office; and in Switzerland, the Federal Data Protection and Information Commissioner. You do not have to contact us first.

9. International processing

Pancakeware is based in the United States. We and our providers process information in the United States and other countries, whose privacy laws may differ from those where you live.

You can contact privacy@pancakeware.com for information about international processing and applicable safeguards.

10. Security

We use technical and organizational measures to protect personal information, including hashing access credentials and session tokens, encrypting retained provider tokens, and encrypting communications with our servers in transit. No transmission or storage system can be guaranteed completely secure.

11. Policy changes

We may update this policy as our Services or information practices change. We will post the revised policy here and update its effective date. We will provide additional notice and obtain consent when required by applicable law.

12. Contact

Pancakeware LLC
privacy@pancakeware.com